Manage Paystub Access

In Employer on the Go (EOG)

1. Send Employee Initial Registration (within "Employee" record)
   1. 1. Login to “employeronthego.com”
      2. Hover over “Employees”
      3. Select “Employees and Contractors”
      4. Select desired employee in table
      5. Select “Contact” tab
      6. Select “Edit”
      7. Input/check email address
      8. Select “Send myEOG Registration …”
      9. Select “Save”
2. To resend employee registration
   1. 1. Repeat "Initial Registration" steps
3. To reset employee password
   1. 1. Login to "employeronthego.com"
      2. Hover over "Employees"
      3. Select "Product Access"
      4. Highlight desired employee
      5. Select "Edit"
      6. Set "Status (My Employer on the Go)" to "Active"
      7. Set "Next Action (My Employer on the Go)" to "Reset Password"
      8. Select "Save" 
4. Troubleshooting:
5. 1. 1. "User Not Active" error
         1. 1. Usually the employee is active upon completion of the registration process, this error means that the registration did not get completed
               1. First, try resending the registration  (see above)
               2. If resending the registration doesn't work, activate the employee:
                  1. From "Employees" menu, select "Product Access"
                  2. From the table, select the employee's record
                  3. Select the "Employee Access Setup" tab
                  4. Select "Edit"
                  5. Select "My Employer on the GO" option
                  6. Select "Save"
                  7. Check with employee to see if they can access their account.

In Intuit Online Payroll (IOP)

1. Log into ManagePayroll.com
2. Click on the "Employee" Tab
3. Click on Employees Name
4. Under the "Employee Site Access" section click on the "Edit" button
5. Verify email address is correct
6. Select the check box to "Access their pay stubs online"
7. Select "Send Email" or "Resend Email" button
8. Email the Employee you have given them access to their paystub (Emails could be sitting in a Spam/Junk folder)